Many ISPs have already deployed or are in the process of deploying, IPv6. A key aspect of any deployment is ensuring that all staff have the necessary IPv6 skills. In an ISP providing residential broadband service it is crucial that front line Helpdesk staff have an understanding of IPv6 and of basic IPv6 troubleshooting techniques.
This short course provides the basic knowledge, techniques and understanding required by ISP Helpdesk staff. This course is aligned with RIPE's current best practice (IPv6 Troubleshooting for Residential ISP Helpdesks) and their recommended IPv6 test tools for residential ISPs.
The practical aspects of this course are applicable to all operating systems usually found in residential environments.
This course is designed to be run on-site as a closed course for a specific ISP. As such it can be tailored to reflect a specific IPv6 deployment and Helpdesk practice. It can also be modified to reflect the skill set of existing Helpdesk staff.
This course is ideal for ISP Helpdesk staff providing IPv6 support to residential customers.
During the course there will be numerous short demonstrations. These will use the most common operating systems (Windows, Linux and MacOS).
All Erion IPv6 courses are certified by the IPv6 Forum. Erion also has its own IPv6 certification programme.
All our trainers are practising IPv6 consultants with extensive experience of IPv6 in many different environments and across a range of platforms and operating systems. They are ideally suited to bringing you the highest quality of training.
Erion is the world's leading IPv6 training company.
This course is designed so that it can be tailored to your specific IPv6 deployment and internal IPv6 policies.
If required, Erion can provide you with a tailored IPv6 training programme which can be based on modules from any of our standard courses and adjusted to match your specific needs. Please contact us for details.
Erion is the world's leading IPv6 training company with the world's most comprehensive portfolio of IPv6 training courses. Erion's courses cover all aspects of IPv6 on all major operating systems and platforms.
For further information about the training and our company see our web-site at www.erion.co.uk.
Our courses are available world-wide as on-site courses and at our training venues as public courses.
Please contact us if you are looking for training in your area.